WhatsApp and Instagram auto-replies for restaurants

Is a dish available, how much is it, do you deliver to my area and how long does it take, are you open now, can I change my order. These questions arrive on WhatsApp and Instagram at the busiest times of the day, when staff are cooking and serving.

An auto-reply is useful when it answers these from information you publish and keep current, and when it knows when to stop and pass the conversation to a person.

The WhatsApp Business app has greeting and away messages. They are fixed texts, and they live on one phone.

Meta Business Suite can send automatic replies on Instagram and Messenger, also with fixed texts.

An inbox with an AI assistant, such as Sela, puts WhatsApp, Instagram and Messenger in one place and answers from your menu, prices, delivery areas and hours, in the customer's own dialect. Your staff see every conversation and can take over at any time.

Publish your menu or catalog with prices and offers, set your branches, delivery areas and business hours, and connect WhatsApp, Instagram and Messenger. The assistant answers from that information and matches the customer's dialect, with specific tuning for Iraqi Arabic. Where your plan and channel include voice notes, it transcribes Arabic voice notes too.

Orders taken in chat are confirmed and can be assigned to drivers. Outside your hours, an away message answers in Arabic and English, and you choose whether the assistant keeps answering while you are closed.

Test the assistant with real messages, including the dish names, area names and phrases your customers actually use. Check the prices and delivery fees it quotes against your own. Decide which conversations staff must always handle, such as complaints or changes to a paid order.

AI replies use credits, so check your plan's credits and your expected message volume.