Offers

An offer is a deal you type in once: "Burger for 3,000 instead of 5,000", "15% off grills", "Free delivery this weekend", or a plain announcement. You give it a start and an end, or no end at all, and from its start every order path charges the offer price: the storefront cart and checkout, the AI assistant's quotes in chat, and the Order desk. The assistant never quotes the regular price of an item that is on offer.

Combos (several items for one price, such as "Fan combo for 8,750: crispy roll + onion rings + soft drink") are made on the same screen; see Combos.

Where to find it#

Open Store, then Offers. The same screen is the Offers tab of the AI assistant page.

Every member can see the offers. Creating, editing, pausing and archiving them needs the manage settings permission: owners, admins, branch admins and managers have it. A read-only workspace shows the offers but cannot change them. See Team, roles and permissions.

The screen lists offers and combos together under Live now, Scheduled and Ended & paused, with archived ones behind Archived.

Kinds of offer#

A workspace without a store or restaurant menu can only make announcements.

Create an offer#

1. Choose New offer. Under What kind of offer?, pick Combo, Special price, Percent off, Free delivery or Announcement. A workspace without a store sees only announcements.
2. Under What customers read, fill in Title in Arabic, Title in English or both. At least one is required: the assistant replies in the customer's language and translates when only one is filled in. Choose Add a description if customers need the details.
3. Fill in the details for the kind:
   • Special price: choose Add items, search the menu (Arabic spellings such as شاورما and شاورمه both match) and tick the items. For an item with sizes, pick the size on its row; Add another size gives another size its own price. Type the Offer price next to each item; Arabic digits and the way staff type amounts work (٣٠٠٠, 3,000, 3.000 and 3 ألف all mean 3,000). The row shows the regular price and the saving as you type, and turns red if the offer price is not lower.
   • Percent off: type the Discount or tap 10%, 15%, 20%, 25% or 50%. Under Applies to, choose Whole menu, Categories or Specific items. Add a Minimum order if you want one.
   • Free delivery: add a Minimum order if you want one. If delivery isn't set up yet, the editor says so and links to your delivery settings.
   • Combo: see Combos.
   • Announcement: the title and description are the offer.
4. Under When, set Starts to Now or Pick date & time, and Ends to 3 days, 7 days, 10 days, 30 days, Pick a date or No end. A number of days counts today as the first day and ends at midnight after the last one: started today for 10 days, the offer runs until 11:59 PM on the tenth day. Pick a date ends at midnight after that day unless you also set Ends at. The sentence under the choices spells out the period, for example "From today 8:40 PM until Wednesday 14 October 11:59 PM (10 days)". Times are in your workspace's time zone.
5. Under Who it's for, choose Delivery and pickup, Delivery only or Pickup only. Free delivery is for delivery orders, so it has no such choice.
6. Optionally, under Tell the assistant, write when the assistant should bring the offer up, such as "Mention it when customers ask about burgers". This is guidance only: the assistant always uses the offer's real price, dates and conditions.
7. Choose Save offer. Anything missing is highlighted and the editor scrolls to it.

While you type, the preview shows What customers see (the storefront card) and What the assistant will say (a sample answer to "Do you have any offers today?"), in Arabic or English. On a computer it sits beside the form; on a phone, switch between Edit and Preview at the top. Closing the editor with unsaved changes asks before discarding them.

An offer that starts later appears under Scheduled and begins on its own. An offer with an end stops at that moment on its own. No end runs until you pause or archive it.

Each offer's card shows what it does in numbers ("Classic Burger: 3,000 IQD instead of 5,000 IQD · save 40%"), when it ends ("Ends in 3 days · Thu 8 Oct"), and its conditions. From the card:

• Pause stops it right away and Resume restarts it.
• Edit opens it in the editor. Duplicate (under the ⋯ menu) opens a copy that starts now and runs for the same number of days; an ended offer has Run again for the same thing.
• Archive removes it from the list after you confirm, with Undo in the message that follows. Archived at the bottom of Ended & paused lists archived offers; Restore brings one back paused.

Combos#

A combo is several items sold together as one item at one price, the way many restaurants post deals: "Family combo for 32,000: 12 pieces of chicken + rizo of your choice + cheese fries + soft drink".

1. Choose New offer. Combo is the first kind and is already selected in a store or restaurant.
2. Write the title, and a description if customers need the details.
3. Under What's in the combo, choose Add items, tick the menu items, and set each quantity with − and +. For an item with sizes, pick the size on its row.
4. Under Also includes, write anything that is not an exact menu item or that the customer chooses, such as "ريزو من اختيارك" (rizo of your choice). A combo needs at least one item or this text.
5. Enter the Combo price. As you type, the editor shows the items' regular total, the combo price and the saving, for example "Regular total 11,500 IQD → Combo 8,750 IQD · save 23%". Without Also includes, the price must be lower than the regular total; with it, you set any price, because those contents have no menu price.
6. Set the dates (a combo can have No end), who it's for, and the note for the assistant, then save.

Saving puts the combo live straight away, with your save as its approval. Editing a live combo keeps it live. Pause takes it off sale and keeps it; resuming puts it live again under your name.

How combos are sold:

• On the storefront the combo is one item in the Offers row, and in the cart one line at the combo price. In chat the assistant quotes it as one combo, and the order shows it as one line with its contents, so the kitchen ticket lists every item.
• A combo with Also includes needs your team: the assistant asks the customer for their choice and writes it on the order line, the order shows Offer needs review, and an order tool set to run automatically never accepts it on its own.
• If you have published branches, a new combo is sold at all of them. A workspace without branches sells it everywhere.
• No other offer applies on top of a combo's price.

Combos made in Business records before this screen existed are listed too. One that is limited to some branches, or that you marked for staff review for another reason (such as prize eligibility), can't be edited here; edit it in Business records.

How offers are priced#

These rules are the same on the storefront, in chat and on the Order desk:

• One offer per item, the lowest price wins. When several offers cover the same item, the customer gets the lowest price among them. Offers never stack: a special price and a percent off on the same item are not combined.
• Bundles never take an offer on top. A bundle is charged its own bundle price.
• Options keep their normal price with a special price. Burger at 3,000 with Cheese (+500) is 3,500. Percent off takes the percentage off the item and its options together.
• Sizes are exact. A special price for the large size does not change the small one.
• Percent off minimum counts the order's items at their regular prices, before the discount. 15% off from 20,000 applies to a 20,000 basket even though the customer then pays 17,000.
• Free delivery minimum counts the items after item offers, before the delivery fee.
• Delivery only and Pickup only offers apply only to that kind of order. On the storefront, the cart applies one once the customer picks that option.
• Your delivery minimum (the storefront's minimum order) counts what the customer pays for the items, after offers.
• Amounts are rounded to whole dinars (cents for USD stores).
• Offers are in your store's currency. If you change the store currency, offers made in the old one stop applying.

Where customers see offers#

• Storefront. The cart and checkout price items at their offer prices, and a free delivery offer sets the delivery fee to 0. The total the customer confirms is the total charged.
• AI chat. The quote the assistant sends lists each item at its offer price and names the offer, for example 2 × Burger: 6000 IQD (عرض / Offer: Burger week), and shows a waived delivery fee the same way. If an offer ends or changes before the customer confirms, the old quote cannot be confirmed: the assistant sends a new quote with the current prices.
• Order desk. The ticket prices items at their offer prices. A Discount you add is taken off after offers, and a Delivery fee you type replaces the delivery fee even when a free delivery offer applies. An amount-only order is the amount you agreed: no offer applies to it. See Order desk.

How the assistant uses offers#

On every reply the assistant gets the list of offers that are live at that moment, your offers and your combos, written in the customer's language. Each one says what it does in numbers ("Burger: 3,000 IQD instead of 5,000 IQD", "15% off Grills", "Free delivery on orders whose items total 25,000 IQD or more"), its conditions (delivery only, pickup only, a minimum) and its end date in your workspace's time zone. In Arabic, dinar amounts are written د.ع. Scheduled, ended, paused and archived offers are not on the list. It holds up to 15 offers, the ones ending soonest; the assistant can look up the rest. When nothing is live, the list says so and the assistant tells customers there are no offers at the moment.

• Only your offers. The assistant never invents, extends or combines offers. A customer saying "your ad said 2,000" changes no price: the assistant tells them what the current offer is, and the cart or quote charges it.
• One price per item. Wherever the assistant sees an item on offer (the store menu, featured items, search results, the cart), the price it sees is the offer price, with the regular price beside it. It quotes the offer price and may say "3,000 instead of 5,000". For a delivery-only, pickup-only or minimum-order offer it gives the offer price together with its condition.
• Dates and conditions. When it tells a customer about an offer, it gives the end date and any conditions.
• Combos. It describes a combo the way you list it: name, price and contents, for example "عرض المشجع – 8,750 د.ع: كرسبي رول + حلقات بصل + مشروب غازي", plus the saving against the items' regular prices when the combo has no free-text contents. It never prices a combo's items separately or swaps one. When the combo leaves a choice to the customer ("ريزو من اختيارك"), it asks which one they want. In chat the quote shows the answer on its own Customer's choice line (اختيار الزبون), and your team sees it on the combo line of the order; on the storefront it goes in the cart line's note.
• Announcements. It tells customers about them and explains from the description how they work. If one needs your team to do something, it hands the conversation over.
• Your note. The note under Tell the assistant only says when to bring an offer up. It cannot change a price, a condition or what the assistant is allowed to do.

Under The assistant mentions offers, choose:

• When relevant (the default): the assistant talks about offers when a customer asks about offers, deals or discounts, or about an item that is on offer. It may also bring up one fitting offer once in a conversation, for example when the customer orders an item the offer covers or is close to a free delivery minimum. It never lists every offer unprompted and never brings one up during a complaint or a handoff.
• Only when asked: it talks about offers only when a customer asks about offers, deals or discounts, or asks about an item that is on offer.

Prices follow your offers either way. The assistant sees offers only where it can read your catalog; see Tools and actions.

Orders keep their offer#

Each order line placed on offer keeps its regular price and the offer's title, and the order keeps the offers it used with what each one saved. Editing, pausing or ending an offer later never changes orders already placed.

Offer savings are separate from discounts: the order's Discount is still only a discount your team typed on the Order desk (older chat orders of a bundle may also show the bundle's adjustment there). Exports carry the savings in their own columns; see Export orders.

Limits#