Table tags

A table tag is a small NFC sticker or QR code on a table. A customer taps it with their phone, or scans it, and your table page opens in the browser. They don't need an app or an account. From the table page they can:

• open your menu and order to their table;
• see your Wi-Fi and copy the password;
• join or open your rewards card;
• call staff or ask for the bill;
• rate their visit. Ratings go privately to your managers.

Open it from Store → Tables. Table tags come with the storefront add-on, and the table page opens once your storefront is live.

Add your tables#

1. Open Store → Tables.
2. In Add tables, type the tables you want and choose Add:
   • a range: 1-20 makes tables 1 to 20, and T1-T12 makes T1 to T12;
   • a list: Bar, Terrace 1, Terrace 2;
   • a single name: Window.
3. Each table gets its own link, shown under its name.

You can add up to 100 tables at a time and have 200 in a store. Table names can be up to 40 characters. A name that already exists is skipped.

For each table you can:

Put the link on a sticker#

Buy round NFC stickers (NTAG213 or NTAG215, about 30–35 mm). Any shop that sells NFC tags has them.

• Android phone with Chrome: open Store → Tables on the phone, choose Write NFC tag next to the table, and hold a blank sticker to the back of the phone. When it says Written, tap the sticker with another phone to test it. You can then choose Lock the sticker so nobody can rewrite it. Locking is permanent.
• iPhone, or a browser that can't write tags: choose Copy link, then write it with the free NFC Tools app: Write → Add a record → URL, paste, and hold the sticker to the phone.

Print the stands#

Choose Print next to a table, or Print all stands at the top of the page. Stands print four to an A4 sheet, with cut lines. Each stand has:

• your store's name and the table's name in Arabic and English;
• a Tap your phone here circle. Stick the NFC sticker under it;
• the table's QR code;
• your Wi-Fi name and password, with a Wi-Fi QR code that phone cameras join directly. This only appears when everyone at a table may see the Wi-Fi password (see below).

What customers can tap#

Customers tap with an unlocked phone:

• iPhone XS or newer: the screen must be on. A notification appears and opens the page.
• Android phones with NFC: NFC must be on. Most phones only read tags when they are unlocked.

Customers without NFC scan the QR code instead.

Set up the table page#

In Table page on the same screen:

Phones can't join Wi-Fi from a web page. The table page shows the network and a Copy password button, with steps for iPhone or Android. Share with your table shows a Wi-Fi QR code that friends at the table can scan with their camera.

Orders to the table#

When Orders to the table is on, a customer who opened a table page can order from your menu. The menu shows You're at table 5, and the cart, quick order and checkout show Served at table 5 instead of the delivery and pickup choice:

• The order is a pickup order with no delivery fee. Your pickup must be on: turn it on in Store → Storefront → Checkout. Without pickup, the table page offers the menu but not table orders.
• The order card, order details, kitchen ticket and new-order alert all show Table 5.
• The phone remembers the table for three hours. A customer who isn't at a table can choose Not at a table? in the menu, the cart or checkout.
• The order page says Coming to your table when the order is ready and Served once it is done, instead of the pickup wording.
• The customer still confirms their phone number, as with every storefront order. Orders still earn rewards stamps.

Call staff and Bring the bill#

When a customer taps Call staff or Bring the bill:

• Team members who get new-order alerts on the mobile app get a notification such as "Table 5 is calling staff".
• The request appears at the top of Store → Orders, on Store → Tables and at the top of Orders in the mobile app until someone chooses Done. Tapping the notification opens Orders.

Tapping the same button again within three minutes doesn't send another alert. Requests drop off the list after two hours.

Marking a request done needs the same permission as updating orders, so front-of-house staff can do it.

Ratings#

After a visit, customers can rate you from 1 to 5 stars and add a comment. Ratings go to Ratings on Store → Tables, newest first, with the table and, when the customer had confirmed it, their phone number. Only owners, admins and managers see this list.

A rating of 3 stars or less also sends an alert to the team right away, so a manager can go to the table while the customer is still there.

Troubleshooting#